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MEMBER TELEPHONE CONTACT INFORMATION PROSPECTIVE MEMBERS CURRENT MEMBERS Current members should call 1-866-850-1256 for questions related to Part C medical care and service benefits under the Tribute Plan or Tribute Enhanced Plan. The Member Services Department is available Monday through Friday 8:00 AM – 9:00 PM EST. (TTY/TDD users should call 1-888-844-5530). Current members should call 1-866-909-5168 for question related to Part D prescription drug benefits under the Tribute Plan or Tribute Enhanced Plan. The Member Services Department is available Monday through Friday 8:00 AM – 9:00 PM. EST. (TTY/TDD users should call 1-866-763-9630). Current members should call 1-800-327-4462 for questions related to the Vision and Dental benefits offered by the Tribute Plan or Tribute Enhanced Plan. The Member Services Department is available Monday through Friday 8:00 AM – 8:00 PM EST. (TTY/TDD users should call 1-800-327-4462). PROVIDER TELEPHONE CONTACT INFORMATION PROVIDERS CALLING ON BEHALF OF PROSPECTIVE MEMBERS Providers calling on behalf of prospective members should call 1-877-554-8273, Monday through Friday 8:00 AM – 9:00 PM EST. PROVIDERS CALLING ON BEHALF OF CURRENT MEMBERS Providers calling on behalf of current members should call 1-866-850-1253, Monday through Friday 8:00 AM – 9:00 PM EST. PROVIDERS WITH QUESTIONS ABOUT GUARDIAN HEALTHCARE'S TERMS & CONDITIONS OF PAYMENT Providers with questions about Guardian Healthcare’s terms and conditions of payment should call 1-866-850-1253, Monday through Friday, 8:00 AM – 9:00 PM EST. PROVIDERS CALLING ABOUT CLAIMS AND CLAIMS STATUS Providers with questions regarding claims, or claims status should call 1-866-850-1253, Monday through Friday 8:00 AM – 9:00 PM EST.
WRITTEN AND FAX COMMUNICATION Members and providers can write to Guardian Healthcare at: Guardian Healthcare, Inc. Fax: 864-527-0473 |