Mission, Values, Goals Commitment to Providers Quality Oversight Structure

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OUR VALUES

Quality Service—Dedicated to maintaining excellence in the management of healthcare services and distinguishing ourselves as a premier Medicare Advantage Plan provider in Upstate South Carolina.

Integrity—Continual adherence to open and honest communication with providers and Medicare members.

Respect—Constant provision of courteous and respectful service and support in full recognition of providers and members rights and dignity.

Fiscal Responsibility—Accountability for the financial success of Guardian Healthcare, while being equally conscious of the impact our business decisions have on the financial and practice patterns of our contracted providers, and the health and well-being of our members.

Community Commitment—To become highly visible in the community, participating in and sponsoring health and health-related events dedicated to the promotion of healthy lifestyle behaviors.

OUR GOALS

Improve and maintain member’s physical and emotional status.

Promote health and early intervention and empower members to develop and maintain healthy lifestyle.
Involve members in treatment and care management decision-making.

Ensure that the care and treatment provided members is based on accepted evidenced-based medical principles, standards, and practices.

Be accountable and responsive to member concerns, complaints and grievances.

Utilize technology and other resources efficiently and effectively for member welfare.

Ensure that appropriate care and treatment is accessible to members and provided in a timely manner.